Frequently Asked Questions

Shopping Information

What's the cost of shipping?
Flat rate shipping is $4.50
All Ready to Ship orders ship within 2-5 business days.
How long will it take to arrive?
Items typically take 4-10 business days to arrive once shipped. Due to COVID-19 and Post Office delays, please be patient with shipping services. Tracking will be provided by email once your order ships.
Where do you ship?
At this time, we only ship items within the United States.

Payment Information

Do I have to pay sales tax?
Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your accounts will be charged within 24 hours of completing checkout.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.
Can I add extra products to my box?
Yes! Visit our store and use promo code "INMYBOX" at checkout. This will waive your shipping fees and notify us to include this order in your upcoming box. Some size and weight restrictions apply.
How do I track an order?
After your order has been shipped, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
When will I receive my credit?
Typically, credits take 7-10 business days to post from the time we process them. Depending on your bank, it may not show on your account until your next billing statement.